Your challenge
Our Service Center in Warsaw, Poland takes care of product repairs for customer across Europe. We are looking for a customer-oriented colleague who will play a key role in maintaining clear, proactive, and professional communication with our customer throughout the repair process.
The position is a maternity cover position for six months.
Your responsibility
As part of the RMA Customer Service team, you will act as the bridge between our customers and internal repair operations. Your mission is to ensure a smooth, transparent, and positive experience across the entire repair lifecycle, from repair intake and status update to final product return to ensure customer expectations are clearly understood, well managed and fulfilled. Key responsibilities include
- Provide timely updates on repair status on open repair orders, including expected completion dates, and any potential delays.
- Coordinate with internal teams to ensure accurate and consistent communication.
- Respond to customer questions related to repair processes, timelines, fees, warranties, repair policies, and available service options.
- Process invoices and shipping documents accurately and in a timely manner.
Who are you?
- You speak and write Polish and English fluently.
- You have a minimum of 1 year experience in a similar customer service role.
- You have a strong customer-driven mindset and enjoy supporting customers throughout their journey.
- You communicate effectively and professionally with both customers and internal stakeholders, including employees of Advantech.
- You are a team player who is proactive, resilient, and not afraid to take on challenges.
How do we see the future?
Working at Advantech Europe means being part of one strong, informal, diverse and inclusive community of people. Teamwork and the intercultural touch are the keys that drive the modern world to success. We believe that employees should have the chance to reach their full potential by gaining new skills and knowledge with each passing day. Every employee has the opportunity to find their own path to success. Advantech is an organization where diversity, fun, social responsibility, and inclusion are the pillars that keep the spirit strong and our ambitions high.
Who is Advantech
Advantech is a leader in providing trusted, innovative products, services, and solutions. Advantech offers comprehensive system integration, hardware, software, customer-centric design services, embedded systems, industrial automation products, and global logistics support. In Europe, we are with 500 employees from more than 45 different nationalities. Our mission is to enable an intelligent planet.
At Advantech, we care about your added value to our company and our culture. We welcome all people to apply at our open company, disregarding race, religion, sexuality or gender (m/f/d). Advantech has zero tolerance for any form of discrimination.
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Your candidate journey
A seamless and welcoming experience for candidates from the moment they first engage with us. From the initial outreach to the final onboarding, we prioritize transparency, communication, and care to ensure that every candidate feels valued and supported throughout their journey with us. All to match expectations.
Do you have any questions about this vacancy?
Contact Lucy.
