As a Service Manager, you’ll take on a leadership role, driving both operational excellence and customer satisfaction. We are seeking a talent who can effectively lead teams, optimize processes, and communicate clearly with both internal and external stakeholders. Your expertise will be key to fostering a culture of improvement while ensuring top service delivery. You demonstrate:

• Team Leadership: Lead with inspiration! Your primary focus will be on guiding and motivating our dedicated team of engineers, fostering a culture of accountability, teamwork, and continuous improvement;
• Process Optimization: Elevate our operations! Analyze and refine our repair process to streamline operations, reduce processing times, and ultimately enhance the overall customer experience;
• Customer Communication: Be the voice of reassurance! Establish and maintain effective communication channels with our customers, ensuring they’re informed about repair status, instructions, and resolutions promptly and professionally;
• Data Analysis: Unlock insights! Utilize data-driven analytics to monitor repair trends, identify root causes of returns, and implement targeted corrective actions, all while providing regular reports to stakeholders;
• Quality Assurance: Set the standard! Implement rigorous quality control measures to ensure the accuracy and timeliness of repairs, collaborating cross-functionally to address underlying product issues;